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About Us
// How it started
Putting Customers First
Impact started in early 2021, when two former colleagues with a passion for technology and customer satisfaction decided to take the plunge and start the company.
Tom and Lucas both saw a gap in the market to provide quality, professional and comprehensive services with a primary focus of top tier customer service while utilising the best technologies in the market.
“Customer service is a very simple premise but something not often delivered, we wanted to put that service back into the service industry and it’s working, customers like knowing they are important” – Lucas Burnett, Director
// Local. Experienced. Professional
Reflection Matters
Supporting Perth & the Peel Region
Tom and Lucas deeply believe in supporting local business, they shop local where they can, employ local residents and contractors. Impact ICT is a member of the Peel Chamber of Commerce & Industry.
The environment and our footprint on it is extremely important to Impact ICT. Being in the technology sector with everything having a carbon footprint of some kind, Impact ICT is proudly Carbon Neutral and is only a small hand full of IT providers in Western Australia to be so.
Proud members and supporters of:
// our Directors
Our Leadership Team
At helm is Tom and Lucas, both have extensive IT knowledge through many years in and across the industry. They have a passion for customer service and utilising the latest technology to provide their clients with the tools to increase productivity and creativity. When they aren’t providing Perth and the Peel region service and solutions, they are regulars at Peel Chamber and other community events.
Tom Purser
Co-Founder & Director
Lucas Burnett
Co-Founder & Director
// Impact ICT
Why Choose Us
// customer focus
Impactful Solutions for your Business
Impact is the provider of choice for many business in the Perth and Peel regions. We pride ourselves on not only providing customer first solutions but finding products and services that fit your needs.
We are here for you and your business, whether it’s providing anti-virus and anti-spam products, to rolling out entire networks and infrastructure, our focus stays the same…. YOU!
Experience
With combined experience of 25+ years, we have the knowledge and the know-how
You're the STAR
Our focus is on you and your business. We provide service with your best interests in mind
Friendly Staff
Nothing beats a smile and that's what you get each and every time from us.
Quick Support
We are available by phone, email, online chat and social media.
After Hours
We are here for you when you need us during or after business hours.
// our mission
Customer First
Customer First
Service First
At Impact our mission is to provide exceptional service to our clients, all day, everyday, without fail.
It’s a mission and goal that’s simple at it’s core but seemingly difficult for companies to provide, that’s why Impact is built around this principal, all decisions are made with the focus of “is this good for the customer?”
Whether it’s providing anti-virus and anti-spam products, to rolling out entire networks and infrastructure, our focus stays the same…. YOU!
Want to see the Impact difference?
// our strategy
Always Moving
Always Moving
Never Stopping
In order to provide the best service to our customers, we must source the best solutions for our customers. Our strategy at Impact is to provide customer focused solutions while adhering to industry best practices.
We are always moving forward, always looking at what can we do better? What more can we offer our clients? This is the driving force behind our decisions. Provide better service, better value and better products!
Always moving forward, never stopping…EVER!
// our strategy
More Productivity
More Productivity
Less Downtime
With the technology landscape ever changing, it can become difficult to keep up. At Impact we work with our clients to remove this burden and provide plans and budgets in order to renew and remove aging and surplus equipment. Increasing productivity and reducing downtime.
Having a plan in place to periodically renew hardware allows the business to budget correctly and keep staff performing optimally without expensive lump sum replacement costs.
// our clients
Hear What Our Clients
Hear What Our Clients
Have To Say About Us
West Coast Automotive Group
Shane Van Daele
"It is great having experience with an IT company that exceeds your expectation, I appreciate the service from Tom and Lucas as it always feels like we are their only customer."
Mandurah Legal
Kerstin Stringer
"The team at Impact ICT are always looking after me. They are patient with my requests and sort any IT issues quickly and efficiently"
Save Rhythm Medical Pty Ltd
"Quick and Impactful Response - Electrified."
Bodiam Pty Ltd
Lorelle King
"A professional and efficient company, it's a pleasure to do business with Impact ICT"
// latest case studies
Introduce Our Projects
We’ve exceled our experience in a wide range of industries to bring valuable insights and provide our customers.
