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About Us
Managed IT and Cyber Security in Mandurah
How it started
Putting Customers First
Impact started in early 2021, when two former colleagues with a passion for technology and customer satisfaction decided to take the plunge and start the company.
Tom and Lucas both saw a gap in the market to provide quality, professional and comprehensive services with a primary focus of top tier customer service while utilising the best technologies in the market.
“Customer service is a very simple premise but something not often delivered, we wanted to put that service back into the service industry and it’s working, customers like knowing they are important” – Lucas Burnett, Director
Local. Experienced. Professional
Reflection Matters
Supporting Perth & the Peel Region
Tom and Lucas deeply believe in supporting local business, they shop local where they can, employ local residents and contractors. Impact ICT is a member of the Peel Chamber of Commerce & Industry.
Proud members and supporters of:
Our Directors
Our Leadership Team
The Impact ICT team brings a wealth of experience in the field of information technology, encompassing a wide range of industries such as Not-for-Profit/Charity, Education, Mining/Construction, Real Estate, and Medical, with a particular focus on cybersecurity, governance, risk management, and compliance.
With our comprehensive expertise, we are proficient in assisting you through all IT challenges, while also ensuring your business adheres to the highest standards of governance, risk mitigation, and compliance within your industry.
Tom Purser
Co-Founder & Director
Lucas Burnett
Co-Founder & Director
Impact ICT
WHY CHOOSE US
Customer Focus
Impactful Solutions for your Business
Impact is the provider of choice for many business in the Perth and Peel regions. We pride ourselves on not only providing customer first solutions but finding products and services that fit your needs.
We are here for you and your business, whether it’s providing anti-virus and anti-spam products, to rolling out entire networks and infrastructure, our focus stays the same…. YOU!
Experience
With combined experience of 25+ years, we have the knowledge and the know-how
You're the STAR
Our focus is on you and your business. We provide service with your best interests in mind
Friendly Staff
Nothing beats a smile and that's what you get each and every time from us.
Quick Support
We are available by phone, email, online chat and social media.
After Hours
We are here for you when you need us during or after business hours.
Our Mission
Customer First Service First
At Impact our mission is to provide exceptional service to our clients, all day, everyday, without fail.
It’s a mission and goal that’s simple at it’s core but seemingly difficult for companies to provide, that’s why Impact is built around this principal, all decisions are made with the focus of “is this good for the customer?”
Whether it’s providing anti-virus and anti-spam products, to rolling out entire networks and infrastructure, our focus stays the same…. YOU!
Our Strategy
Always Moving Never Stopping
In order to provide the best service to our customers, we must source the best solutions for our customers. Our strategy at Impact is to provide customer focused solutions while adhering to industry best practices.
We are always moving forward, always looking at what can we do better? What more can we offer our clients? This is the driving force behind our decisions. Provide better service, better value and better products!
Always moving forward, never stopping…EVER!
More Productivity Less Downtime
With the technology landscape ever changing, it can become difficult to keep up. At Impact we work with our clients to remove this burden and provide plans and budgets in order to renew and remove aging and surplus equipment. Increasing productivity and reducing downtime.
Having a plan in place to periodically renew hardware allows the business to budget correctly and keep staff performing optimally without expensive lump sum replacement costs.
West Coast Automotive Group
Shane Van Daele
"It is great having experience with an IT company that exceeds your expectation, I appreciate the service from Tom and Lucas as it always feels like we are their only customer."
Mandurah Legal
Kerstin Stringer
"The team at Impact ICT are always looking after me. They are patient with my requests and sort any IT issues quickly and efficiently"
Save Rhythm Medical Pty Ltd
"Quick and Impactful Response - Electrified."
Bodiam Pty Ltd
Lorelle King
"A professional and efficient company, it's a pleasure to do business with Impact ICT"
